Missing files or a download that failed?
Find the matching issue below for checks you can try. Still stuck? Send support an example we can investigate.
Nothing appears after scanning
Check the page, resource type and site access. Load more content if needed. A linked page is not always a direct file.
Read guideFiles fail or save as HTML
Test one link directly. Check login state, expired URLs and rate limits. Retry failed items after resolving the cause.
Read guideQuestions about credits
Credits count successful resource items. Check your account’s balance and plan before starting another batch.
Read guideAccount, billing and cancellations
For monthly or yearly subscriptions, use the cancellation option in the extension popup or reply to your purchase email. Check that the merchant is ProductivityImprover. Google sign-in is not a Google Play subscription.
See plans and cancellation detailsContact support
Include your extension version, Chrome version, save mode, error message and a public sample URL when possible. Do not send passwords, private tokens or payment-card details.
Simple Mass Downloader is published by ProductivityImprover. Install it using the Chrome Web Store link on this site and check the publisher before adding it.